Elsa was here was founded with a simple yet impactful mission: to help businesses elevate their customer experience and create unforgettable guest journeys. Inspired by a passion for hospitality and a deep understanding of customer expectations, we specialize in identifying areas for improvement that directly translate into happier customers and increased revenue! 

With years of experience in diverse customer service settings around the globe, “Elsa was here” was born to bridge this gap, combining keen insights with actionable recommendations.

We believe that great customer care is not just about meeting expectations—it’s about exceeding them. By partnering with us, businesses gain access to tailored mystery guest services and staff training designed to create meaningful customer interactions and measurable results.

At “Elsa was here,” we strive to empower businesses with the tools and knowledge to make lasting impressions, ensuring your customers return—and bring others with them. Let us help you transform your service into your greatest asset.