FAQ

A mystery guest visit is an essential service that allows businesses in the hospitality sector to gain insights into their customer experience. Our trained mystery guests simulate real customers to evaluate the service quality, staff performance, and overall ambiance of your establishment. After their visit, we provide detailed reports highlighting strengths and areas for improvement. This service not only helps enhance guest satisfaction but also drives operational excellence. Experience the benefits of a fresh perspective that can elevate your service standards and keep your guests coming back for more.

Hospitality training at Elsa Was Here is designed to empower your staff with the skills needed to deliver exceptional service. Our training programs are tailored to meet the unique needs of your business, covering aspects such as communication, problem-solving, and customer engagement. Through interactive sessions and hands-on practice, your team will learn how to create memorable experiences for guests. We focus on fostering a culture of excellence that not only improves employee performance but also enhances customer satisfaction. Invest in your team today and watch your service quality soar.

No, mystery guest visits are conducted anonymously to ensure staff behave naturally. However, after the evaluation, you can decide whether to share the feedback with your team.

This depends on your goals. Some businesses prefer monthly evaluations for continuous improvement, while others may opt for quarterly or biannual visits to monitor progress over time.

After the visit, we provide a detailed report highlighting strengths, areas for improvement, and practical recommendations. The report can include specific scenarios and suggestions tailored to your business objectives.

A mystery guest books a service or visits your business without revealing their role. They act as any regular customer would, taking note of their entire experience—from first impressions and interactions with staff to the quality of the product or service. A detailed report is then shared with you.

Mystery guests can assess a wide range of aspects, including staff professionalism, customer service quality, product knowledge, cleanliness, ambiance, wait times, and overall customer satisfaction. Each evaluation is tailored to your specific needs.

Online reviews provide general public opinions, but they lack detailed, structured feedback tailored to your business. A mystery guest offers professional, targeted insights by evaluating specific aspects of your service based on your goals, giving you actionable recommendations for improvement.